Terms and Conditions

Last Updated: October 2025
Coach / Provider: Keana Lambert DBA Elizabeth Lambert Waggoner ("Coach", “I”, “we”)
Client / Participant: (“Client”, “you”)

By enrolling in or participating in coaching sessions, group programs, classes, or using this website, you (“Client”) agree to these Terms & Conditions and Coaching Terms in full.

1. Scope of Services

1.1. Services Offered
The Coach provides spiritual, energy, and quantum healing coaching and instruction. This may include:

• One-on-one coaching sessions
• Group coaching / group healing sessions via      Zoom or similar platforms
• Classes, workshops, or cohorts (live or      recorded)
• Supporting materials (PDFs, worksheets,      recordings)

1.2. Not Medical, Psychological, or Legal Advice
These services are for spiritual / energetic / personal growth guidance. They are not a replacement for medical, mental health, or legal services. Always consult a licensed professional for those needs.

1.3. Client Responsibility
You, the Client, are responsible for your choices, actions, integration, and self-care. Results depend on your commitment, openness, and effort.

2. Session Logistics, Scheduling & Attendance

2.1. Scheduling
Sessions will be scheduled by mutual agreement, using a scheduling tool (e.g. Calendly) or direct coordination.

2.2. Rescheduling / Cancellation

• Cancellations or rescheduling must be made      at least [48 hours] in advance (or your policy) to avoid penalty.
• If you cancel within fewer hours than      allowed, you may forfeit the session or incur a cancellation fee (see      Refund / Cancellation section).
• If the Coach must reschedule, the Coach      will provide alternative times.

2.3. No-shows
If you do not attend a scheduled session without notice, that session may be considered used / non-refundable.

2.4. Session Duration & Overages
Each session has an allotted time (e.g. 60 minutes). If time overruns are mutually agreed, additional fees may apply.

3. Fees, Payment & Refund Policy

3.1. Fees & Payment

• Fees for sessions, programs, groups, or      courses are listed on my website or in your program materials.
• Payment is due in advance of sessions or      per agreed schedule.
• Acceptable payment methods: [e.g. GoDaddy,      Stripe, PayPal, Bank transfer, etc.]

3.2. Refund / Cancellation / Termination

• Refund window: You may      cancel within [7 business days] of purchase provided services      have not yet commenced, and receive a full refund.
• Once coaching or program services begin, no      refunds will be granted for sessions already delivered or used.
• Unused sessions may be refunded or credited      at the Coach’s discretion, depending on remaining time and services.
• If you terminate early, any refund or      credit is at the sole discretion of the Coach, following pro-rata      calculation of unused services (if applicable).
• The Coach reserves the right to terminate      the agreement (or your participation) if you violate terms; in that case,      refunds for unused sessions may be withheld.

3.3. Late Payment / Non-Payment

• If payment is late, the Coach may suspend      services until payment is made.
• Repeated non-payment may lead to      termination of the agreement without refund of prior sessions.
• The Coach may charge interest or fees for      late payments, per agreed terms.

4. Confidentiality, Privacy & Disclosure

4.1. Confidentiality
All information you share with the Coach is treated as confidential, except where:

• Required by law (e.g. risk of harm, child      abuse, court order)
• You permit disclosure in writing
• In aggregate / de-identified form for      testimonials or case studies (with your written permission)

4.2. Privacy
Your personal information will be handled according to the Privacy Policy posted on my site.

4.3. Technology Risks
You understand that electronic communication (email, Zoom, phone, messaging) is not 100% secure. You agree to this inherent risk.

5. Term & Termination

5.1. Term
This agreement begins when you enroll / sign the agreement, and continues until completion or termination of the services.

5.2. Termination by Client
You may terminate at any time by written notice. Refunds are handled per the Refund / Cancellation section above.

5.3. Termination by Coach
The Coach may terminate if:

• Coaching is no longer appropriate
• You breach behavior or payment terms
• The client is unwilling or unable to      proceed
• For other ethical or safety reasons

In case of termination by Coach, unused funds may be refunded per pro-rata calculation, unless otherwise stated.

6. Disclaimers & Limitations of Liability

6.1. No Guarantees / Results Disclaimer
The Coach does not guarantee any specific outcomes. All results depend on the Client’s effort, consistency, and unique circumstances.

6.2. Use at Your Own Risk
You agree that any exercises, tools, practices, guidance offered are used at your discretion and at your own risk. The Coach is not liable for any loss, injury, or trouble arising out of the use or inability to use the services.

6.3. Limitation of Liability
To the maximum extent permitted by law:

• The Coach’s total liability is limited to      the amount you paid for the coaching services.
• The Coach is not liable for indirect,      incidental, consequential, or punitive damages.

6.4. Indemnification
You agree to indemnify and hold harmless the Coach (and any agents, employees) from any claims arising from your use of the coaching services.

7. Client Obligations & Code of Conduct

7.1. Client Commitments
You agree to:

• Attend sessions on time and prepared
• Do integration / “homework” where      applicable
• Maintain open communication
• Be respectful and ethical in all      interactions
• Use discernment and responsibility in      applying guidance

7.2. Behavior & Boundaries
Abusive, harassing, or disrespectful behavior (to the coach or other participants) is not tolerated. If behavior persists, the Coach may issue warnings or terminate your participation.

8. Intellectual Property

8.1. Ownership
All program materials, content, recordings, and intellectual property remain the property of the Coach.

8.2. Limits on Use
You may use materials for your personal growth; you may not resell, share, reproduce, or publicly distribute without written permission.

9. Amendments & Updates

The Coach reserves the right to modify these Terms & Conditions. Notice of changes will be posted on the website, and continued participation constitutes acceptance.

10. Governing Law & Dispute Resolution

• This agreement is governed by the laws of      the State of North Carolina (United States).
• Any disputes will be resolved in courts      located in Mecklenburg County / North Carolina / United States] (or      via arbitration, if you prefer).
• If a portion of this agreement is deemed      invalid, the remaining terms remain in force (severability).

11. Acknowledgment & Consent

By enrolling or participating, you confirm that:

• You have read, understood, and agree to      these terms
• You understand coaching is not therapy /      medical treatment
• You are responsible for your own results      and decisions

Refund Policy Summary at a Glance

• 7-day cancellation window (before      services begin): full refund
• After services begin: no refund for      sessions already delivered; unused sessions may be refunded/credited at      discretion
• Late cancellations or no-shows may forfeit      session
• Coach may terminate and refund pro rata for      unused portion (unless exceptions apply)