Privacy Policy

Privacy Policy
Last updated: October 2025

Owner / Controller:

Keana Lambert DBA Elizabeth Lambert Waggoner (“I” / “me” / “we” / “us”)
Website: www.keanalambert.com
Email: keana@keanalambert.com

By using this website, booking sessions, or otherwise interacting with my services, you agree to the practices described in this Privacy Policy.

A. Personally Provided Information
You may provide me with personal data, including:

· Name

· Email address

· Phone number

· Mailing address

· Billing / payment information (via third-party processor)

· Responses you give in intake forms, questionnaires, applications

· Session notes, journals, reflections, feedback

· Communications (emails, messages, voice notes)

B. Automatically Collected / Technical Information
When you use the site or my services, I (or third-party tools) may collect:

· IP address

· Browser type / operating system

· Device identifiers

· Usage data (pages visited, time on site, click paths)

· Cookies, web beacons, and similar tracking technologies

I use your data for purposes including:

· To provide coaching services, classes, and related support

· To schedule, manage, and deliver sessions

· To send appointment reminders, updates, communications

· To send newsletters, offers, marketing (only if you opt in)

· To improve my website, offerings, content

· To respond to your inquiries / support requests

· To fulfill legal, tax, or business recordkeeping obligations

I will not sell or rent your personal data. However, I may share limited data with:

· Service providers (email platforms, payment processors, scheduling tools, website hosts)

· Legal entities or authorities if required by law or court order

· In aggregated or anonymized form (so that it can’t be traced back to you)

· Sometimes with supervisors / mentors / auditors (with your explicit consent)

Any third parties I work with are required to maintain similar confidentiality and privacy protections.

I retain your information only as long as is reasonably necessary to:

· Provide the services, support client relationships

· Maintain business records (contracts, invoices)

· Defend against legal claims

Specifically:

· Session notes, intake forms, questionnaires are typically deleted after 3 years following your final session (unless you request earlier deletion).

· Financial / tax records (invoices, payments) may be kept up to 7 years (for compliance)

· Marketing lists and email data are kept until you unsubscribe or request deletion

If you want your data deleted sooner, you may contact me at www.keanalambert.com 

I take reasonable administrative, technical, and physical measures to protect your information. This includes using:

· Secure, encrypted platforms

· Limited access (only authorized people)

· Firewalls, password protections

· Regular updates of software and security reviews

However, no method is completely foolproof. If there is a data breach, I will notify you and relevant authorities as required by law.

Depending on where you live, you may have:

· The right to access your personal data

· The right to correct or update inaccurate or incomplete info

· The right to delete your personal data

· The right to restrict or object to processing

· The right to withdraw consent (e.g. for marketing)

· The right to data portability

To exercise any of these rights, contact me at www.keanalambert.com. I may ask for verification before fulfilling requests.

You may also:

· Unsubscribe from marketing emails at any time (via link or reply)

· Disable or reject cookies in your browser (though some site features may be impaired)

I (or third parties I use) employ cookies, web beacons, and similar tools to:

· Remember your preferences

· Analyze traffic / site usage

· Support marketing & retargeting

You can generally disable or block cookies via your browser settings, but that may degrade your experience on the site.

If you use my site or services from outside the United States, your data may be transferred to and stored on servers located in [your country, or where your service providers host]. By using my services, you consent to such transfers.

I may update this Privacy Policy from time to time (e.g. when new features or legal requirements arise). When I do, I’ll post an updated version here with a new “Last Updated” date. Your continued use after changes means you accept the revised policy.

If you have questions, complaints, or wish to exercise your data rights, reach out:

Keana Lambert DBA Elizabeth Lambert Waggoner
Email: keana@keanalambert.com
Website: www.keanalambert.com