Refund and Cancellation Policy

Refund & Cancellation Policy

Last Updated: October 2025
Owner: Keana Lambert
Website: www.keanalambert.com

1. Purpose

This Refund & Cancellation Policy explains how refunds, reschedules, and cancellations are handled for all coaching sessions, programs, classes, and digital products offered through [Your Business Name].
By purchasing, booking, or participating in any of these offerings, you acknowledge that you have read and agree to this policy.

2. General Refund Policy

All purchases made through [Your Business Name] — including one-on-one coaching sessions, group programs, workshops, and digital materials — are final once services begin or content access is granted.
Because this work involves time, preparation, and energetic commitment, refunds are only available under limited circumstances as outlined below.

3. Refund Eligibility

You may be eligible for a full refund if:

• You submit a written cancellation request within      seven (7) calendar days of purchase, and
• Services, sessions, or classes have not      yet begun (including access to materials or recordings).

After the 7-day window or once services begin, all payments are non-refundable.

4. Cancellations and Rescheduling

Individual Sessions:

• You may cancel or reschedule a session up      to 48 hours in advance without penalty.
• Cancellations made less than 48 hours      before the scheduled time will be considered a used session and are      non-refundable.
• Missed sessions (“no-shows”) are forfeited.

Coach-Initiated Cancellations:
If Keana Lambert must cancel or reschedule due to unforeseen circumstances, clients will be offered a new session time or a full refund for that session.

Group Programs & Classes:

• Because group cohorts depend on consistent attendance      and energy dynamics, no refunds are issued once a program has started.
• Participants who miss a class may receive      recordings or materials if available, but live attendance is the client’s      responsibility.

5. Digital Products & Online Courses

• All digital products, courses, and      downloadable materials are non-refundable once access is granted.
• If you experience technical issues      accessing content, please contact keana@keanalambert.com for assistance      within 7 days of purchase.

6. Payment Plans

If you enroll in a payment plan, you are responsible for completing all scheduled payments as agreed.
Failure to complete payments may result in suspension or termination of services.
Refunds for payment plan clients follow the same terms above.

7. Discretionary Refunds or Credits

At the sole discretion of Keana Lambert, a partial refund or future credit may be offered in exceptional circumstances (e.g., serious illness, family emergency).
All discretionary refunds are handled on a case-by-case basis and are not guaranteed.

8. Chargebacks and Disputes

Initiating a chargeback without first contacting Keana Lambert to resolve the issue constitutes a breach of these terms.
Clients agree to communicate directly via keana@keanalambert.com to address concerns before seeking external resolution.

9. Policy Changes

Keana Lambert reserves the right to update or modify this Refund & Cancellation Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website or participation in services constitutes acceptance of the revised terms.

10. Contact

For all refund or cancellation requests, please contact:
Keana Lambert
Keana@keanalambert.com
www.keanalambert.com